Front Desk Coordinator

Eandbortho; Louisville (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Generous pay

401k

Profit-sharing plan

Birthday PTO

Job summary

Eandbortho in Louisville, KY is hiring a Front Desk Coordinator to manage patient schedules, documents, and ensure a seamless office operation. Responsibilities include greeting patients, coordinating appointments, and maintaining patient confidentiality.

The ideal candidate should have a high school diploma, good typing and computer skills, and a cooperative work attitude. Salary is negotiable based on experience, and the position comes with generous pay and benefits.

Qualifications

• Ability to analyze and interpret data.
• Good typing and computer skills are essential.
• Knowledge of medical terminology.

Responsibilities

• Open the office each day according to protocol.
• Schedule patient appointments and manage patient records.
• Provide a range of potential charges for visits.

Skills

Cooperative work attitude

Decision making and problem solving

Clear communication

Education

High school diploma or GED certificate

Tools

Word-processing software

Job description

Position Title: Front Desk Coordinator - Checkout

Reports to: Office Manager

This position features: Generous pay and benefits including a 401k, profit‑sharing plan and birthday PTO!

Responsibilities

• Opens the office each day, according to protocol
• Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows physician‑approved scheduling guideline
• Runs all encounter forms one day ahead of time
• Ensures all patient EHR charts have been created and reviewed; attaches encounter forms to patient traveling paperwork
• Greets patients as they arrive for scheduled appointments
• Provides new patients appropriate paperwork for required signatures
• Verifies demographic and insurance information for all patients, according to protocol; makes a copy of each patient’s insurance card, front and back
• Explains financial and collection policies to new patients as needed and refers them to the billing office when appropriate
• Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff
• Informs patients in the reception area when the physicians are running behind
• Screens visitors and responds to routine requests for information
• Ensures all faxes are cleared off the machine and distributed throughout the day
• Sorts incoming reports and directs to appropriate physician
• Keeps the patient reception area neat and clean at all times throughout the day
• Facilitates any physician requests throughout the day
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Learns all aspects of Outlook, Athena EHR, Dialpad and other programs
• Schedules follow up appointments, as needed
• Runs patients back as needed
• Collects patient’s co‑pay and outstanding balances, or deposits prior to the patient’s appointment
• Attends all regular staff meetings
• Performs all other tasks and projects assigned by the Manager or Team Leader/Supervisor
• Other duties as assigned

Qualifications

• Cooperative work attitude toward co‑employees, management, patients, visitors, and physicians
• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
• Ability to make decisions and solve problems
• Ability to analyze and interpret data
• Ability to communicate clearly and effectively in writing and verbally
• Skill in exercising a high degree of initiative, judgment and discretion

Required

• High school diploma or GED certificate
• Good typing skills
• Good computer skills; knowledge of word‑processing software
• Strong ethical and moral character
• Knowledge of medical terminology
• Willingness to support and encourage co‑workers

Preferred

• Medical Office experience

All positions with Ellis & Badenhausen Orthopaedics, PSC are to use due care in the use and communication of patients’ protected health information. It is every employee’s principal job function to ensure patient confidentiality and failure to maintain confidentiality may, and will, result in sanction and/or discharge.

Salary is negotiable and based on experience.

We are an Equal Opportunity Employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.