Front Desk Coordinator (Physical Therapy)

Eandbortho; Berrytown (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Profit sharing

Job summary

Ellis & Badenhausen Orthopaedics, PSC is seeking a Front Desk Coordinator for its physical therapy clinic in Louisville. You will greet patients, answer calls, verify insurance, and schedule PT appointments while ensuring smooth front-desk operations and accurate record-keeping.

The role emphasizes customer service, data entry, and teamwork within a busy medical office that values quality patient care. Generous pay and benefits including a 401k and profit-sharing plan are offered.

Qualifications

• Experience in medical front desk or clinic administration preferred.
• Strong customer service and communication skills required.
• Ability to manage phone and front-desk operations efficiently.

Responsibilities

• Greets patients and visitors, provides directions and support.
• Answers high-volume calls and maintains rapid response per clinic standards.
• Verify benefits and gather insurance information for PT services.
• Schedule patients for PT and update records.
• Process payments including co-pays and deducibles.
• Maintain accurate patient and appointment records in the system.
• Coordinate with other departments to ensure patient care flow.

Skills

Customer service

Phone etiquette

Data entry

Records management

Scheduling

Tools

Intergy

TrackVia

Spreadsheets

Job description

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Front Desk Coordinator (Physical Therapy)

Come join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

Position Title: Front Desk Coordinator (Physical Therapy)

Reports to: Physical Therapy Director

This position features:

Generous pay and benefits including a 401k and profit-sharing plan!

Specific PTFD Job Duties

Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs.

Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required.

Maintains detailed and accurate records regarding patient information, conversations and interactions.

Accurately schedules patients for PT over the phone and as patient walks in from doctor's office.

Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy.

Obtains proper PT orders and medical records to initiate PT.

Inputs patient and insurance data into the computer as needed.

Utilizes statistical tools and reports using spread sheets, Track Via, etc...

Manage, organize and update relevant data using database applications.

Communicate and provide information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines.

Properly file charts when clinician is finished with the treatment.

Manage point of service payment collections (Co-pays, Co-insurances, payment on deductibles, and self pays).

Properly operating the copy/fax machine

Scanning of patient information in the Intergy; scanning discharged patient charts

Printing fee tickets for the next day

Pulling charts, checking insurance authorizations, getting them ready for the next business day

Making new charts for new PT referrals, checking benefits and getting authorizations for PT appts; checking DME benefits

Balance and close a money collection journal at the end of each business day

Utilizing email and Google chat for interoffice communication

Cooperative work attitude toward co-employees, management, patients, visitors, vendors, and physicians

Ability to promote favorable facility image with physicians, patients, insurance companies, and general public

Ability to make decisions and solve problems

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.