Front Desk Coordinator (Physical Therapy)

Ellis & Badenhausen Orthopaedics; Louisville (KY); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

401k

Profit-sharing plan

Job summary

Ellis & Badenhausen Orthopaedics, PSC is seeking a Front Desk Coordinator to greet patients, schedule PT appointments, verify insurance, and manage billing-related tasks in a fast-paced clinic setting.

You will use Intergy scheduling software/EMR, Track Via, and spreadsheet tools to maintain accurate records, coordinate with departments, and promote a positive patient experience.

Qualifications

• Excellent customer service and communication skills.
• Ability to schedule and verify benefits.
• Proficient in using EMR and data-entry systems.

Responsibilities

• Greets individuals entering the clinic and provides directions.
• Answers a high volume of calls and maintains rapid response per standards.
• Maintains detailed patient records and verifies insurance benefits.
• Schedules patients for PT and handles paperwork for PT referrals.
• Inputs patient and insurance data into computer systems.
• Manages billing collections including co-pays and deductibles.
• Operates Intergy scheduling software and scans patient charts.
• Coordinates with other departments for patient care and billing needs.

Skills

Customer service

Phone etiquette

Data entry

Schedule management

Interpersonal skills

Tools

Intergy EMR

Track Via

Spreadsheets

Database systems

Email/chat tools

Job description

Come join a team where People make the difference! We rely heavily on people with the right aptitude, attitude and entrepreneurial spirit to drive our success. Ellis & Badenhausen Orthopaedics, PSC is dedicated to providing the Louisville community with the highest quality of orthopedic service. We will ensure that patient care remains the focus of our medical practice by maintaining an experienced staff and by keeping on the forefront of medical technology and research.

Position Title

Front Desk Coordinator (Physical Therapy)

Reports to: Physical Therapy Director

This Position Features

• Generous pay and benefits including a 401k and profit-sharing plan!

Specific PTFD Job Duties

• Greets individuals entering the physical therapy clinic. Provides directions, answers questions, and meets a variety of customer service needs.
• Answers a high volume of calls and maintains a rapid response rate according to clinic standards. Document information on calls received where required.
• Maintains detailed and accurate records regarding patient information, conversations and interactions.
• Accurately schedules patients for PT over the phone and as patient walks in from doctor's office.
• Completes appropriate paperwork and gathers insurance information to properly verify benefits for physical therapy.
• Obtains proper PT orders and medical records to initiate PT.
• Inputs patient and insurance data into the computer as needed.
• Utilizes statistical tools and reports using spread sheets, Track Via, etc...
• Manage, organize and update relevant data using database applications.
• Communicate and provide information to other EBEPSC departments as required for proper management of the patient plan of care and per billing guidelines.
• Properly file charts when clinician is finished with the treatment.
• Manage point of service payment collections (Co-pays, Co-insurances, payment on deductibles, and self pays).
• Properly operating the copy/fax machine
• Using Intergy scheduling software/EMR; scheduling appointments
• Scanning of patient information in the Intergy; scanning discharged patient charts
• Printing fee tickets for the next day
• Pulling charts, checking insurance authorizations, getting them ready for the next business day
• Making new charts for new PT referrals, checking benefits and getting authorizations for PT appts; checking DME benefits
• Balance and close a money collection journal at the end of each business day
• Utilizing email and Google chat for interoffice communication
• Cooperative work attitude toward co-employees, management, patients, visitors, vendors, and physicians
• Ability to promote favorable facility image with physicians, patients, insurance companies, and general public
• Ability to make decisions and solve problems

We are an equal opportunity employer

Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. Applicants must be eligible to work in the USA.