Front Desk Coordinator

Socket.dev; Cary (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Paid Time Off

Holiday Pay

Long weekends schedule

Job summary

Cary Prosthodontics is seeking a Front Desk Coordinator to be the welcoming face for patients. You will manage appointments, discuss treatment plans and insurance options, and ensure paperwork and lab results are ready for each visit.

The role requires 2+ years in dental care, OpenDental experience, and strong communication. A positive, organized demeanor helps the team deliver exceptional patient experiences in a collaborative setting.

Qualifications

• OpenDental experience preferred.
• Background in dental care (2+ years).
• Experience with dental insurance: benefits, claims, and denials.
• VA experience preferred.
• Strong communication and multitasking skills.
• Friendly, professional demeanor with patients and team.

Responsibilities

• Be the Warm Welcome: greet patients and make them feel at home.
• Master of Schedules: manage appointments and follow-ups.
• Guide the Way: explain treatment plans, insurance details, and payments.
• Prep for Success: prepare paperwork and lab results before appointments.
• Support the Team: assist with administrative tasks and record keeping.

Skills

OpenDental

Communication

Multitasking

Friendly demeanor

Education

Dental care background

Tools

OpenDental

Job description

Description

** Prior dental experience required **

At Cary Prosthodontics, we're more than just a prosthodontic practice – we're a community dedicated to making every patient’s visit exceptional. We believe that top-notch dental care starts with a welcoming smile, a compassionate heart, and the knowledge to back it up. That’s where you come in!

As our Front Desk Coordinator, you’ll be the friendly face that our patients rely on, ensuring they feel comfortable, informed, and cared for from the moment they walk through our doors. You’ll work closely with our highly skilled doctors, using state-of-the-art equipment to deliver the best care possible. And you’ll do it all in a warm, supportive environment where your contributions truly matter.

What You'll Do:

Be the Warm Welcome: Greet patients with a smile, answer their questions, and make sure they feel right at home. You'll be the go-to person for any concerns, making their experience smooth and stress-free.

Master of Schedules: Keep our day running like clockwork by managing appointments, ensuring follow-ups are booked, and staying on top of patient care needs.

Guide the Way: Discuss treatment plans, insurance details, and payment options with patients, ensuring they understand every step of their dental journey.

Prep for Success: Make sure everything is ready before each appointment, from paperwork to lab results, so our team can focus on what they do best – caring for our patients.

Support the Team: Assist with administrative tasks, update patient records, and help with whatever else comes up, because teamwork makes the dream work!

What We’re Looking For:

• Experience with OpenDental (preferred)
• A background in dental care (2+ years required)
• Experience with Dental Insurance -- understanding insurance benefits, sending claims, and handling denials (required)
• Experience with the Veteran Affairs (preferred)
• Top-notch communication and multitasking skills – you’re organized and efficient.
• A friendly, professional demeanor – patients and team members love working with you.

Perks of the Job:

• Comprehensive Health, Dental, Vision, and Life Insurance
• 401(k) plan with benefits
• Generous Paid Time Off (PTO) and Holiday Pay
• Competitive pay
• A work schedule that gives you long weekends: Monday through Thursday, 7:00 a.m. to 4:30 p.m.