Front Desk Coordinator

North American Dental Group (NADG); Alliance (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Career growth opportunities

Job summary

North American Dental Group is seeking a Front Desk Coordinator to ensure a smooth patient flow and a welcoming environment. You will handle administrative tasks, financial coordination, scheduling, and insurance verification to support the dental team.

Schedule: Monday through Thursday, 8 AM – 5 PM, with competitive benefits and opportunities for growth within a team that values empathy and patient-first care.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office, and ability to learn new programs as needed.

Responsibilities

• Dependable handling of financial information, insurance verification, and end‑of‑day reports, keeping patients worry‑free.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, photocopying, answering phone calls, and greeting visitors or patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co‑payments, and verify insurance coverage as appropriate.
• Track appointments to monitor no‑shows, cancellations, and late arrivals.

Skills

Customer service

Scheduling

Insurance verification

Dental software knowledge

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Dental software

Job description

Front Desk Coordinator

Open Up to a Whole New Dental Experience

Imagine working in a place that delivers best‑in‑class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support to ensure excellent patient care.

Overview

The front desk coordinator plays a key role in facilitating patient flow and ensuring a welcoming environment. You will be responsible for administrative and customer service tasks, financial coordination, and scheduling to support the dental team.

Schedule: Monday through Thursday, 8 AM – 5 PM.

Responsibilities

• Dependable handling of financial information, insurance verification, and end‑of‑day reports, keeping patients worry‑free.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, photocopying, answering phone calls, and greeting visitors or patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co‑payments, and verify insurance coverage as appropriate.
• Track appointments to monitor no‑shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office, and ability to learn new programs as needed.

Benefits

• Competitive paid time off for full‑time and part‑time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An exciting atmosphere that allows freedom and individuality, encouraging the team to strive for patient excellence.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.