Front Desk Coordinator

North American Dental Group (NADG); Town of Hamburg (NY); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive paid time off

401k benefits

Opportunities for career growth

Exciting team atmosphere

Job summary

North American Dental Group (NADG) is seeking a Front Desk Coordinator to provide exceptional patient care. The ideal candidate will ensure smooth operations by verifying insurance, scheduling appointments, and providing vital information about dental services.

With a focus on individuality and empathy, this position offers competitive pay ($20-25 per hour) and comprehensive benefits, ensuring team members are well-supported in their roles. Join us to pioneer a new culture in dentistry.

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Dependable and skilled in quality control when handling financial information.

Responsibilities

• Handle financial information and perform insurance verification.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients.

Skills

Customer service

Insurance verification

Dental software

Microsoft Office

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

"Open Up" to a Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Wondering how this shapes your job experience? We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team—help us pioneer a new culture of dentistry.

Smiling from Open to Close (Pay Rate $20-25 per hour. Dependent on Experience)

Full Time or Part Time
Monday through Friday

Responsibilities

• Dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co‑payments, and verify insurance coverage as appropriate.
• Track appointments due to no‑shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Competitive paid time off for full‑time and part‑time team members which increases as you grow in your career with us.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality—enabling our team to always strive to do the best for our patients.

Equal Opportunity Employer

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.