Front Desk Coordinator

North American Dental Group; Alliance (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive paid time off

401k and comprehensive benefits

Career growth and continuing education

Dynamic, patient-focused team

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join our team in Ohio. The role focuses on delivering exceptional patient experiences, handling scheduling, insurance verification, and financial transactions with discretion.

The ideal candidate has strong customer service skills, familiarity with dental software, and the ability to learn new programs. This on-site position offers growth opportunities and a collaborative work environment.

Qualifications

• High School diploma or equivalent required; associate’s degree preferred.
• 1–5 years in customer service, insurance, or dental experience preferred.
• Knowledge of dental software and MS Office; ability to learn new programs as needed.

Responsibilities

• Answer phone calls and greet visitors; schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge; discuss financial policies with patients.
• Process insurance verification and collect co-payments where appropriate.
• Prepare end-of-day reports and manage financial information with accuracy and discretion.
• Track appointments affected by no-shows, cancellations, or late arrivals.

Skills

Customer service

Insurance verification

Financial responsibility

Telephone skills

Education

High School diploma

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Thursday 8am-5pm

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

“Brace” Yourself… It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.