Front Desk Coordinator

Cary Prosthodontics; Cary (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401(k) plan with benefits

PTO & Holidays

Job summary

Cary Prosthodontics in Cary, NC seeks a Front Desk Coordinator to welcome patients, manage appointments, and assist with treatment discussions in a warm, professional setting.

Requirements include 2+ years in dental care, experience with insurance processing, and strong communication skills. OpenDental is preferred. Schedule: Mon–Thu, 7:00 a.m. to 4:30 p.m., with competitive pay and benefits.

Qualifications

• 2+ years of dental front desk experience required.
• Experience with dental insurance benefits, claims, and denials.
• Excellent communication and multitasking skills.
• OpenDental experience preferred (not required).

Responsibilities

• Greet patients warmly and manage check-in/check-out processes.
• Schedule appointments and coordinate follow-ups and lab works.
• Explain treatment plans, insurance details, and payment options.
• Prepare for appointments with paperwork and records updates.
• Support daily administrative tasks and team coordination.

Skills

Dental Insurance

Communication

Multitasking

Professionalism

Tools

OpenDental

Job description

Description

** Prior dental experience required **

At Cary Prosthodontics, we're more than just a prosthodontic practice – we're a community dedicated to making every patient’s visit exceptional. We believe that top-notch dental care starts with a welcoming smile, a compassionate heart, and the knowledge to back it up. That’s where you come in!

As our Front Desk Coordinator, you’ll be the friendly face that our patients rely on, ensuring they feel comfortable, informed, and cared for from the moment they walk through our doors. You’ll work closely with our highly skilled doctors, using state-of-the-art equipment to deliver the best care possible. And you’ll do it all in a warm, supportive environment where your contributions truly matter.

What You'll Do:

Be the Warm Welcome: Greet patients with a smile, answer their questions, and make sure they feel right at home. You'll be the go-to person for any concerns, making their experience smooth and stress-free.

Master of Schedules: Keep our day running like clockwork by managing appointments, ensuring follow-ups are booked, and staying on top of patient care needs.

Guide the Way: Discuss treatment plans, insurance details, and payment options with patients, ensuring they understand every step of their dental journey.

Prep for Success: Make sure everything is ready before each appointment, from paperwork to lab results, so our team can focus on what they do best – caring for our patients.

Support the Team: Assist with administrative tasks, update patient records, and help with whatever else comes up, because teamwork makes the dream work!

What We’re Looking For:

• Experience with OpenDental (preferred)
• A background in dental care (2+ years required)
• Experience with Dental Insurance -- understanding insurance benefits, sending claims, and handling denials (required)
• Experience with the Veteran Affairs (preferred)
• Top-notch communication and multitasking skills – you’re organized and efficient.
• A friendly, professional demeanor – patients and team members love working with you.

Perks of the Job:

• Comprehensive Health, Dental, Vision, and Life Insurance
• 401(k) plan with benefits
• Generous Paid Time Off (PTO) and Holiday Pay
• Competitive pay
• A work schedule that gives you long weekends: Monday through Thursday, 7:00 a.m. to 4:30 p.m.