Front Desk Coordinator

North American Dental Group; Bellaire (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive PTO

Benefits package including 401k

Career growth opportunities

Positive work environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator to manage patient check-in, appointment scheduling, and insurance verification in a fast-paced dental office. You will explain treatments and financial policies, collect co-pays, and ensure accurate day-end reporting with a focus on patient care and efficiency.

Ideal candidates bring 1–5 years in customer service or dental office experience, proficiency with dental software and Microsoft Office, and a high school diploma (associate

Qualifications

• Experience in customer service and insurance processes in a healthcare setting.
• Ability to explain procedures and payment policies to patients clearly.
• Familiarity with dental software and general office applications.
• Professionalism in handling financial information and day-end reporting.

Responsibilities

• Greet patients and verify appointments; answer calls and provide information.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and collect co-payments; verify insurance coverage.
• Schedule, verify, and confirm patient appointments; manage no-shows and cancellations.
• Prepare end-of-day reports and keep patients worry-free.

Skills

Customer service

Insurance experience

Dental experience

Office software

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team - help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Friday 7:30am-5pm

Responsibilities

Skills Required to Make a Great "Impression" on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You "Fill" This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
• Office experience

"Brace" Yourself… It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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