Front Desk Coordinator

North American Dental Group (NADG); Warren (OH); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits package

401k

Career growth opportunities

Job summary

North American Dental Group in Warren, OH seeks a Front Desk Coordinator to manage patient check-in/out, insurance verification, and front-office tasks. You will greet patients, schedule appointments, collect payments, and support staff with daily operations in a fast-paced dental office.

The ideal candidate brings customer service experience, familiarity with dental software, and strong communication skills to maintain a smooth, empathetic patient experience.

Qualifications

• Experience in customer service or dental front desk environments.
• Ability to verify insurance and communicate financial policies clearly.
• Proficient with dental software and appointment scheduling.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients and check them in/out with A/R tasks.
• Verify insurance, collect co-pays, and process payments.
• Schedule and confirm patient appointments; manage front desk communications.
• Explain procedures and services to patients using dental knowledge.
• Assist with end-of-day reporting and basic administrative tasks.

Skills

Customer service

Phone etiquette

Insurance verification

Scheduling

Cash handling

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview

Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Thursday 7:30am-5:30pm

Responsibilities

Skills Required to Make a Great "Impression" on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

"Brace" Yourself... It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

#NADG3