Front Desk Coordinator

North American Dental Group (NADG); East Amherst (NY); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

PTO

Benefits package

401(k)

Career growth

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join our team in East Amherst, NY. You will greet patients, schedule appointments, verify insurance, and explain financial policies, ensuring a smooth and welcoming experience for every patient.

The ideal candidate has 1–5 years in customer service or dental front desk settings, knowledge of dental software and MS Office, and a positive, patient‑centered approach. Full‑time hours Mon–Fri, competitive pay and benefits.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Responsibilities

• Handle insurance verification and end-of-day reports to keep patients informed and at ease.
• Perform clerical tasks such as sorting mail, scanning, and photocopying.
• Answer phone calls, greet visitors, schedule, verify, and confirm patient appointments.

Skills

Customer service

Insurance experience

Education

High School Diploma

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

Open Up to A Whole New Dental Experience.

Overview

Imagine working in a place that delivers best-in-class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support to fulfill our purpose of ensuring excellent patient care.

Working Hours & Pay

Monday through Friday 7:30 am–5:30 pm. Pay Rate: $18.00 – $23.00 per hour.

Responsibilities

• Dependable and skilled in quality control for handling financial information, performing insurance verification, and preparing end‑of‑day reports to keep patients worry‑free.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co‑payments, and verify insurance coverage as appropriate.
• Track appointments due to no‑shows, cancellations, and late arrivals.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1–5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed.

Benefits

• Competitive paid time off for full‑time and part‑time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere allowing freedom and individuality, enabling our team to always strive to do the best for patients.

Equal Opportunity Employer – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.