Front Desk Coordinator

Las Cruces Dental Associates & Alamogordo Dental Group; Alamogordo (NM); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay: $14–$17/hr

Full-time schedule

New management culture

Team-oriented culture

Growth opportunities

Patient-first culture

Job summary

Las Cruces Dental Associates & Alamogordo Dental Group is seeking a courteous Front Desk Coordinator in Alamogordo, NM. The role involves greeting patients, answering calls, scheduling appointments, and coordinating provider and hygiene schedules in a fast-paced, patient-first environment.

Starting pay ranges from $14 to $17 per hour (DOE). The team emphasizes collaboration, growth, and delivering exceptional patient experiences under new management.

Qualifications

• > Outstanding communication and customer service skills.
• "> Warm, professional phone and in-person demeanor.
• "> Active listener who genuinely cares about patients.
• "> Ability to explain insurance, treatment plans, and financial information in easy-to-understand language.
• "> Strong problem-solving and conflict resolution skills.
• "> Excellent organizational and time management abilities.
• "> Reliable, dependable, and punctual.
• "> Comfortable using computers, email, and typing.
• "> Previous dental front office experience is preferred, but we are happy to train the right person with a positive attitude and willingness to learn

Responsibilities

• Greet patients with a warm, welcoming attitude.
• Answer phones professionally and schedule appointments.
• Manage multiple provider and hygiene schedules efficiently.
• Verify insurance benefits and assist with claims and pre-authorizations.
• Discuss treatment estimates, co-pays, payment options, and outstanding balances with confidence and compassion.
• Maintain accurate patient records and appointment confirmations.
• Respond professionally to scheduling changes, billing questions, and patient concerns.
• Help keep the daily schedule running smoothly while minimizing gaps and overbooking.
• Collaborate with the clinical team to provide an outstanding patient experience

Skills

Customer service

Phone etiquette

Active listening

Insurance explanations

Problem solving

Time management

Reliability

Computer skills

Dentrix experience

Bilingual (English/Spanish)

Tools

Dentrix/Dentrix Ascend

Job description

Under New Management – Join the Alamogordo Dental Group Team!

Front Desk Coordinator
Alamogordo, NM
$14–$17 per hour (DOE)

We're excited to be under new management and are building a positive, patient-focused culture where both our team and our patients can thrive. If you're looking for a fresh opportunity with a supportive team that values collaboration, growth, and exceptional care, we'd love to meet you!

Are you passionate about helping others and creating exceptional patient experiences? Alamogordo Dental Group is looking for a friendly, organized, and dependable Front Desk Coordinator to become the welcoming face of our practice. Whether you have dental front office experience or are eager to learn, we'd love to meet someone who thrives in a fast-paced environment and enjoys being part of a supportive team.

Why You'll Love Working With Us

• Competitive pay: $14–$17 per hour, depending on experience
• Consistent full-time schedule with early Friday afternoons
• A fresh, positive culture under new leadership
• Supportive, team-oriented culture
• Opportunity to learn and grow within the dental field
• Work alongside a team that truly believes in putting patients first

Schedule

Monday – Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 12:00 PM

What You'll Do

• Greet patients with a warm, welcoming attitude
• Answer phones professionally and schedule appointments
• Manage multiple provider and hygiene schedules efficiently
• Verify insurance benefits and assist with claims and pre-authorizations
• Discuss treatment estimates, co-pays, payment options, and outstanding balances with confidence and compassion
• Maintain accurate patient records and appointment confirmations
• Respond professionally to scheduling changes, billing questions, and patient concerns
• Help keep the daily schedule running smoothly while minimizing gaps and overbooking
• Collaborate with the clinical team to provide an outstanding patient experience

What We're Looking For

• Outstanding communication and customer service skills
• Warm, professional phone and in-person demeanor
• Active listener who genuinely cares about patients
• Ability to explain insurance, treatment plans, and financial information in easy-to-understand language
• Strong problem-solving and conflict resolution skills
• Excellent organizational and time management abilities
• Reliable, dependable, and punctual
• Comfortable using computers, email, and typing
• Experience with Dentrix or Dentrix Ascend is a plus
• Bilingual (English/Spanish) is a plus
• Previous dental front office experience is preferred, but we are happy to train the right person with a positive attitude and willingness to learn

Our Core Values

At Alamogordo Dental Group, we're looking for someone who shares our values:

• Empathy: Treat every patient with kindness and compassion.
• Team Collaboration: We believe in "We, Not Me." Success happens when we work together.
• Reliability: Our patients and teammates count on us every day.
• Continuous Improvement: We're always learning, growing, and striving to be better.

If you're looking for an opportunity to build a rewarding career with a team that values collaboration, professionalism, and exceptional patient care, and is excited about a new chapter under new management, we'd love to hear from you!