Front Desk Coordinator — Patient Experience & Growth

Las Cruces Dental Associates & Alamogordo Dental Group; Alamogordo (NM); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay: $14–$17/hr

Full-time schedule

New management culture

Team-oriented culture

Growth opportunities

Patient-first culture

Job summary

Las Cruces Dental Associates & Alamogordo Dental Group is seeking a courteous Front Desk Coordinator in Alamogordo, NM. The role involves greeting patients, answering calls, scheduling appointments, and coordinating provider and hygiene schedules in a fast-paced, patient-first environment.

Starting pay ranges from $14 to $17 per hour (DOE). The team emphasizes collaboration, growth, and delivering exceptional patient experiences under new management.

Qualifications

• > Outstanding communication and customer service skills.
• "> Warm, professional phone and in-person demeanor.
• "> Active listener who genuinely cares about patients.
• "> Ability to explain insurance, treatment plans, and financial information in easy-to-understand language.
• "> Strong problem-solving and conflict resolution skills.
• "> Excellent organizational and time management abilities.
• "> Reliable, dependable, and punctual.
• "> Comfortable using computers, email, and typing.
• "> Previous dental front office experience is preferred, but we are happy to train the right person with a positive attitude and willingness to learn

Responsibilities

• Greet patients with a warm, welcoming attitude.
• Answer phones professionally and schedule appointments.
• Manage multiple provider and hygiene schedules efficiently.
• Verify insurance benefits and assist with claims and pre-authorizations.
• Discuss treatment estimates, co-pays, payment options, and outstanding balances with confidence and compassion.
• Maintain accurate patient records and appointment confirmations.
• Respond professionally to scheduling changes, billing questions, and patient concerns.
• Help keep the daily schedule running smoothly while minimizing gaps and overbooking.
• Collaborate with the clinical team to provide an outstanding patient experience

Skills

Customer service

Phone etiquette

Active listening

Insurance explanations

Problem solving

Time management

Reliability

Computer skills

Dentrix experience

Bilingual (English/Spanish)

Tools

Dentrix/Dentrix Ascend

Job description

Las Cruces Dental Associates & Alamogordo Dental Group is seeking a courteous Front Desk Coordinator in Alamogordo, NM. The role involves greeting patients, answering calls, scheduling appointments, and coordinating provider and hygiene schedules in a fast-paced, patient-first environment.

Starting pay ranges from $14 to $17 per hour (DOE). The team emphasizes collaboration, growth, and delivering exceptional patient experiences under new management.