Front Desk Coordinator

North American Dental Group (NADG); Palm Bay (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive PTO

401k and comprehensive benefits

Career growth & continuing education

Friendly team environment

Job summary

North American Dental Group seeks a Front Desk Coordinator to deliver exceptional patient care at the check-in desk. You will handle insurance verification, appointment scheduling, and patient education to ensure smooth visits. The role emphasizes accuracy in financial interactions and a welcoming, service‑driven demeanor.

Join a team that values empathy, growth, and a patient‑first approach, supporting all patients through a positive dental experience and seamless administrative support.

Qualifications

• Must be dependable and able to verify insurances and handle financial transactions with accuracy.
• Greet visitors, answer calls, schedule/confirm appointments, and provide information to patients.
• Explain procedures and services using dental knowledge to patients.
• Present financial policies and assist with co-payments and insurance verification.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Manage phone lines, answer inquiries, and route calls appropriately.
• Verify insurance coverage and collect co-payments.
• Explain treatment procedures and financial policies to patients.
• Schedule, verify, and confirm patient appointments; reduce no-shows.

Skills

Customer service

Insurance verification

Dental office software

Microsoft Office

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Front Desk Coordinator

\"Open Up\" to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Overview
Front Desk Coordinator
\"Open Up\" to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

• High School Diploma or equivalent (Associate's degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

\"Brace\" Yourself... It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
• Comprehensive benefits package, including 401k
• Constant opportunities for career growth and continuing education
• An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients

Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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