Front Desk Concierge — Welcoming Member Experience

EASY MILE US LLC; Wilsonville (OR); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate in Wilsonville, Oregon. You will be the first point of contact for members and guests, delivering friendly service and ensuring a clean, welcoming club environment.

You will assist with membership options, billing, and club operations, contributing to a positive member experience. The role emphasizes problem-solving, teamwork, and a proactive attitude to support daily functions, including evenings and weekends.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check-in members and handle membership-related transactions.
• Maintain a clean, welcoming front desk and surrounding areas.
• Promote memberships and services to potential members.
• Collaborate with team to ensure smooth club operations.

Skills

Customer service experience

Communication skills

Interpersonal skills

Time management

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Planet Fitness is seeking a Front Desk Associate in Wilsonville, Oregon. You will be the first point of contact for members and guests, delivering friendly service and ensuring a clean, welcoming club environment.

You will assist with membership options, billing, and club operations, contributing to a positive member experience. The role emphasizes problem-solving, teamwork, and a proactive attitude to support daily functions, including evenings and weekends.