Member Concierge & Front Desk Champion

EASY MILE US LLC; Wilsonville (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

Planet Fitness in Wilsonville, OR seeks a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service while keeping the club clean and organized. You will check-in members, answer questions about memberships and services, assist with billing and renewals, and help maintain locker rooms and restrooms.

The role requires a positive attitude, good communication, basic computer skills, and the ability to multitask in a fast-paced environment, including

Qualifications

• Prior customer service experience is preferred.
• Strong communication and interpersonal skills are essential.
• Basic computer skills and ability to handle membership transactions.

Responsibilities

• Greet members and guests at the front desk in a friendly, professional manner.
• Assist members with membership options, policies, and gym services; direct them to resources.
• Check-in members and process billing/renewals; keep front desk organized.
• Maintain cleanliness and presentation of the front desk and surrounding areas, including locker rooms and bathrooms.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Billing software

Job description

Planet Fitness in Wilsonville, OR seeks a Front Desk Associate to be the first point of contact for members and guests, delivering friendly service while keeping the club clean and organized. You will check-in members, answer questions about memberships and services, assist with billing and renewals, and help maintain locker rooms and restrooms.

The role requires a positive attitude, good communication, basic computer skills, and the ability to multitask in a fast-paced environment, including