Overnight Front Desk & Member Concierge — Welcoming Gym Guests

Planet Fitness; Gresham (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness in Gresham, OR is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, assist with membership questions, and help keep the club clean and organized throughout the day.

You will greet guests, support membership options, and work with the team to ensure a welcoming, efficient experience. Evening and weekend availability is often required, with a friendly, approachable attitude.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about membership options, policies, and gym services.
• Check-in members as they arrive, and handle membership-related transactions.
• Maintain front desk and surrounding areas, including locker rooms and bathrooms.
• Promote membership sales and additional services.
• Collaborate with team members to achieve club goals and maintain a welcoming environment.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Multitasking

Flexibility

Education

High school diploma or equivalent

Job description

Planet Fitness in Gresham, OR is seeking a Front Desk Associate to be the first point of contact for members and guests. You will deliver exceptional customer service, assist with membership questions, and help keep the club clean and organized throughout the day.

You will greet guests, support membership options, and work with the team to ensure a welcoming, efficient experience. Evening and weekend availability is often required, with a friendly, approachable attitude.