Front Desk Concierge — Sun–Wed 7:30am–4pm (+Sun diff)

American Cancer Society, Inc.; Cheltenham Village (PA); On-site; USD 24,000 - 35,000; Part time

Job summary

American Cancer Society, Inc. seeks a Concierge for Hope Lodge in Cheltenham Village, PA. The role manages the front desk, checks guests in and out, answers inquiries, and coordinates transportation and security to maintain a welcoming, safe environment.

The position is part-time, Sunday to Wednesday, 7:30am–4:00pm, paying $21.45 per hour with a 15% Sunday differential. Strong customer service and hospitality skills are essential to support guests and staff across shifts.

Qualifications

• High School Diploma or Equivalent is required.
• Education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and guest records.
• Monitor lobby security and enforce safety protocols.

Skills

Strong communication skills

Customer service

Multitasking

Microsoft Office

Multi-line phones

Independent work

Flexibility

Education

High School Diploma or equivalent

Hospitality/customer service training (a plus)

Tools

Microsoft Office

Multi-line phone systems

Job description

American Cancer Society, Inc. seeks a Concierge for Hope Lodge in Cheltenham Village, PA. The role manages the front desk, checks guests in and out, answers inquiries, and coordinates transportation and security to maintain a welcoming, safe environment.

The position is part-time, Sunday to Wednesday, 7:30am–4:00pm, paying $21.45 per hour with a 15% Sunday differential. Strong customer service and hospitality skills are essential to support guests and staff across shifts.