Front Desk Concierge: Warm Hospitality & Guest Service

Wellspring Hospitality LLC; Pagosa Springs (CO); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

The Springs Resort & Spa in Pagosa Springs, CO, is looking for a Front Desk Agent / Guest Service Representative to join the Front Office team. You will manage arrivals and departures, assist guests with inquiries, and ensure accurate account handling in a dynamic resort setting.

Ideal candidates bring strong communication skills, a guest-focused attitude, and the ability to coordinate with Housekeeping, Spa, and Food & Beverage to fulfill requests while handling payments and maintaining records

Qualifikationen

• Requires high school diploma or equivalent.
• Hotel/resort or customer service experience preferred.
• Experience with PMS preferred.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Aufgaben

• Greet guests and manage check-ins/outs using PMS.
• Provide information on resort amenities, dining, spa, and local attractions.
• Coordinate with other departments to fulfill service requests.
• Handle guest billing inquiries and maintain accurate guest records.
• Complete shift reports and follow safety procedures.

Kenntnisse

Communication skills

Customer service

Multi-tasking

Computer literacy

Ausbildung

High school diploma or equivalent

Tools

PMS

Jobbeschreibung

The Springs Resort & Spa in Pagosa Springs, CO, is looking for a Front Desk Agent / Guest Service Representative to join the Front Office team. You will manage arrivals and departures, assist guests with inquiries, and ensure accurate account handling in a dynamic resort setting.

Ideal candidates bring strong communication skills, a guest-focused attitude, and the ability to coordinate with Housekeeping, Spa, and Food & Beverage to fulfill requests while handling payments and maintaining records