Hospitality Front Desk & Reservations Agent

Travel Leisure Resort Development Inc; Pagosa Springs (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Job summary

Travel + Leisure Co. is seeking a friendly PBX Operator in Pagosa Springs, Colorado. You will greet guests, provide information about the resort and local attractions, quote room rates, and assist guests from registration through checkout.

You will handle cash and card transactions, balance receipts, process reservations, respond to inquiries promptly, and support teamwork across departments to maintain world-class hospitality.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math and cash handling procedures knowledge.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and strong organizing skills.
• Basic computer and office skills.
• Hotel front office system knowledge is a plus.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
• Process cash and credit card transactions strictly following established procedures
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
• Reserve and confirm reservations for individuals and/or groups
• Provide guests with room rate quotes
• Respond to guest inquiries and concerns as quickly and completely as possible
• Promote teamwork and quality service through daily communications and coordination with other departments

Skills

Excellent communication

Basic math skills

Multitasking

Attention to detail

Basic computer skills

Reading and writing English

Tools

Hotel front office system knowledge

Job description

Travel + Leisure Co. is seeking a friendly PBX Operator in Pagosa Springs, Colorado. You will greet guests, provide information about the resort and local attractions, quote room rates, and assist guests from registration through checkout.

You will handle cash and card transactions, balance receipts, process reservations, respond to inquiries promptly, and support teamwork across departments to maintain world-class hospitality.