Front Desk & Concierge Team Lead

Massanutten Resort; McGaheysville (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Massanutten Resort in Virginia is seeking a Front Office Supervisor to lead the Front Desk & Concierge teams, coach staff, and ensure top-notch guest service. The role acts as liaison between management and staff, directing daily operations and developing associates.

Ideal candidate will have strong customer service experience, a professional approach, and a commitment to guest satisfaction. The position includes evenings and weekends, with a pay rate of $15.00 per hour.

Qualifications

• Previous experience in customer service.
• General computer skills.
• High school diploma or equivalent.
• Must be at least 18 years old.

Responsibilities

• Direct and support daily Front Desk & Concierge operations.
• Monitor staff to ensure effective task completion.
• Oversee complaint resolution efforts.
• Reconcile daily cash deposits.
• Oversee frontline employee performance analysis.
• Serve as liaison between management and front-line employees.
• Assist in training and development of front-line associates.
• Other duties as assigned by management.

Skills

Customer service

General computer skills

Education

High school diploma or equivalent

Tools

Hotel CRM

PMS software

POS software

Job description

Massanutten Resort in Virginia is seeking a Front Office Supervisor to lead the Front Desk & Concierge teams, coach staff, and ensure top-notch guest service. The role acts as liaison between management and staff, directing daily operations and developing associates.

Ideal candidate will have strong customer service experience, a professional approach, and a commitment to guest satisfaction. The position includes evenings and weekends, with a pay rate of $15.00 per hour.