Front Desk Concierge – Senior Living & Resident Support

Aperion Care Lakeshore; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Aperion Care Lakeshore is seeking a friendly front desk professional to provide exceptional customer service to residents, families, and visitors. The role involves answering calls, greeting visitors, and performing general administrative tasks to support daily operations.

You will maintain security procedures, assist with mail, and help with varied responsibilities as needed. Strong organization and multitasking are essential, with clear communication and a professional demeanor required.

Qualifications

• Must possess a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure.
• Professional appearance and demeanor.
• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination.
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

High School Diploma

Microsoft Office

Multi-tasking

Professional Appearance

Proactive

Education

High School Diploma

Tools

Microsoft Office

Job description

Aperion Care Lakeshore is seeking a friendly front desk professional to provide exceptional customer service to residents, families, and visitors. The role involves answering calls, greeting visitors, and performing general administrative tasks to support daily operations.

You will maintain security procedures, assist with mail, and help with varied responsibilities as needed. Strong organization and multitasking are essential, with clear communication and a professional demeanor required.