Front Desk Concierge - ROOST White House

Method Co.; Wilmington (DE); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hourly pay

Growth opportunities

Collaborative, design-driven work环境

Employee dining perks acrossProperties

Sick time & vacation

Health, vision, and dental benefits

Job summary

Method Co. is seeking a warm, polished Front Desk Concierge to join our ROOST White House property.

You will be the first point of contact for guests, handling check-ins, providing tailored recommendations, and ensuring a seamless, elevated stay from arrival through departure. Ideal candidates bring 1+ year of front desk or concierge experience in hotel or luxury residential settings, exceptional communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred).
• Strong communication skills and a naturally warm, guest-focused demeanor.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency with reservation systems and front-office software.
• Strong attention to detail and organizational skills.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality.
• Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency.
• Assist guests with questions, requests, and personalized recommendations.
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods.
• Handle phone calls, emails, and guest communications in a polished, timely manner.
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations.
• Maintain a clean, organized, and guest-ready front desk and lobby area.
• Resolve guest concerns with empathy, professionalism, and sound judgment.
• Support administrative tasks, record-keeping, and shift documentation.

Skills

Front desk experience

Guest service

Multitasking

Reservation systems

Attention to detail

Flexible schedule

Tools

Front desk software

Job description

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST White House

ROOST White House is a design‑forward, apartment‑style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co‑working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.

Website: https://www.Myroost.com

Position Overview

We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

Key Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality
• Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
• Assist guests with questions, requests, and personalized recommendations
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
• Handle phone calls, emails, and guest communications in a polished, timely manner
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations
• Maintain a clean, organized, and guest‑ready front desk and lobby area
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Support administrative tasks, record‑keeping, and shift documentation

Qualifications

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest‑focused demeanor
• Ability to multitask and remain composed in a fast‑paced environment
• Proficiency with reservation systems and front‑office software
• Strong attention to detail and organizational skills
• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• A collaborative, design‑driven work environment
• Employee dining perks across properties
• Sick time & vacation
• Health, vision, and dental benefits