Front Desk Concierge

Method Co.; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Full Health, Vision, Life and Dental Coverage

401 K

Paid Vacation, Holiday, Personal, and Sick days

Free Affordable Basic Coverage

Job summary

A hospitality company in Philadelphia is seeking an energetic Front Desk Concierge to welcome guests and deliver quality service. The role involves managing reservations, checking guests in, and ensuring all guest needs are met. Ideal candidates should have hotel experience, strong interpersonal skills, and the ability to multitask efficiently. This position offers comprehensive health benefits and requires a flexible schedule. Join a dynamic team dedicated to exceptional hospitality.

Qualifications

• Prior hotel experience with skills to deliver exceptional service.
• Ability to communicate in English with guests and management.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Manage online, phone, and in-person room reservations.
• Welcome guests, check them in, and explain the hotel’s amenities.
• Respond to guests’ issues and complaints in a friendly manner.
• Work with staff to ensure guest rooms meet hotel standards.

Skills

Detail-oriented

Strong interpersonal skills

Computer savvy

Ability to multitask

Job description

Join the experience as we are seeking an energetic and enthusiastic Front Desk Concierge at ROOST Apartment Hotel in Philadelphia. As a Front Desk Concierge, you bid a warm welcome to our guests visiting the hotel and are responsible for providing quality guest service as it pertains to checking in/out hotel guests; client and resident reception organization; bell duties; and concierge services in a gracious and professional manner.

Who will enjoy this position?

• Bright and engaging people who are passionate about making connections with others
• Someone who is self-sufficient and loves the challenge of coming up with creative solutions.
• Those who thrive on being busy and love the energy created by genuinely connecting with those around you.
• Those who are naturally warm and welcoming and love entertaining people in their home.

ROOST completely reimagines the temporary living situation. ROOST offers much more than fully furnished apartments with flexible lease terms; we offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays. As a hospitality company, our people are at the heart of what we do. Progressivism, enthusiasm, entrepreneurialism, creativity, and vibrant diversity create our unique corporate culture.

Note, this shift will be from 3:00pm-11:00pm.

Job Duties

• Manage online, phone, and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events
• Arrange specialized services for VIP customers

Requirements

• Be detailed oriented, able to work individually and handle multiple tasks simultaneously.
• Ideal candidate should have prior hotel experience and possess the necessary skills to deliver exceptional service.
• Must be computer savvy and be a quick learner.
• Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner.
• Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding.
• Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary.

Benefits

• Full Health, Vision, Life and Dental Coverage
• 401 K
• Paid Vacation, Holiday, Personal, and Sick days
• Free Affordable Basic Coverage

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.