Boutique Front Desk Concierge — Growth & Flexible Shifts

METHOD co.; Wilmington (DE); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hourly pay

Growth opportunities

Collaborative, design-driven work环境

Employee dining perks acrossProperties

Sick time & vacation

Health, vision, and dental benefits

Job summary

Method Co. is seeking a warm, polished Front Desk Concierge to join our ROOST White House property.

You will be the first point of contact for guests, handling check-ins, providing tailored recommendations, and ensuring a seamless, elevated stay from arrival through departure. Ideal candidates bring 1+ year of front desk or concierge experience in hotel or luxury residential settings, exceptional communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred).
• Strong communication skills and a naturally warm, guest-focused demeanor.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency with reservation systems and front-office software.
• Strong attention to detail and organizational skills.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality.
• Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency.
• Assist guests with questions, requests, and personalized recommendations.
• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods.
• Handle phone calls, emails, and guest communications in a polished, timely manner.
• Collaborate with housekeeping, maintenance, and management to support smooth daily operations.
• Maintain a clean, organized, and guest-ready front desk and lobby area.
• Resolve guest concerns with empathy, professionalism, and sound judgment.
• Support administrative tasks, record-keeping, and shift documentation.

Skills

Front desk experience

Guest service

Multitasking

Reservation systems

Attention to detail

Flexible schedule

Tools

Front desk software

Job description

Method Co. is seeking a warm, polished Front Desk Concierge to join our ROOST White House property.

You will be the first point of contact for guests, handling check-ins, providing tailored recommendations, and ensuring a seamless, elevated stay from arrival through departure. Ideal candidates bring 1+ year of front desk or concierge experience in hotel or luxury residential settings, exceptional communication skills, and the ability to multitask in a fast-paced environment.