Front Desk Concierge & Resident Services Clerk

Sunshine Retirement Living; Greenville (SC); On-site; USD 17,000 - 22,000; Part time

Job summary

Sunshine Retirement Living is seeking an Administrative Part-Time staffer at Maple Brook Terrace in Greenville, SC. The role staffs the reception desk, handles clerical duties, and supports residents and staff in a friendly, professional manner.

The position requires excellent customer service, English communication, and the ability to work with minimal supervision while meeting deadlines. It is an hourly, non-exempt role with confidentiality and teamwork emphasized.

Qualifications

• Must be 18 years of age.
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards

Responsibilities

• Staff the reception desk during assigned period
• Represents the Community to coworkers, residents, and visitors in professional, courteous, friendly manner
• Graciously greets all residents and visitors and politely assists them as necessary
• Performs clerical duties as directed
• Maintains detailed Resident and guest Register, daily communication log entry, and completes daily checklist log
• Maintain a clean and safe workspace, community entrance, lobby, and hydration station
• Promptly answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Performs frequent security checks to ensure safety of the Community and its residents
• Monitors and responds to resident call and exit alarm systems and handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies; orders such supplies as directed by Assistant Manager
• Performs simple, routine maintenance of office equipment
• Perform coffee service at dinnertime, if needed
• Assist the kitchen staff with shutting down kitchen after mealtime by closing and locking the doors and windows and turning off the lights
• Print and fold the weekly menu and monthly calendar and fold dining napkins
• Performs housekeeping functions in common area by vacuuming and spot cleaning carpets; removing cobwebs from ceilings and walls; and dusting furniture, shelves, light fixtures, and other surfaces
• Perform simple maintenance duties as needed for residents such as unclogging toilets, turning off water to leaking faucets, mopping up overflowing sinks or toilets, and delivering toilet paper
• Performs other duties as assigned by Supervisor

Skills

Customer service

English communication

Teamwork

Organizational skills

Confidential information handling

Public relations

Job description

Sunshine Retirement Living is seeking an Administrative Part-Time staffer at Maple Brook Terrace in Greenville, SC. The role staffs the reception desk, handles clerical duties, and supports residents and staff in a friendly, professional manner.

The position requires excellent customer service, English communication, and the ability to work with minimal supervision while meeting deadlines. It is an hourly, non-exempt role with confidentiality and teamwork emphasized.