Front Desk Concierge — Patient Experience Lead (Full-Time)

Complete Mind Care; King of Prussia (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Complete Mind Care in King of Prussia, PA is seeking a friendly Front Office Specialist to join our growing behavioral health practice. You will greet patients, check them in, answer calls, and help schedule appointments in a fast-paced environment.

The ideal candidate has a high school diploma, strong communication and organizational skills, and a positive, dependable attitude. On-site, full-time schedule from 7:00 AM to 3:30 PM; prior reception or customer service experience is a plus.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Friendly, outgoing personality with a positive attitude.
• Basic computer skills and willingness to learn new systems.
• Strong organizational skills, attention to detail, and reliability.
• Previous customer service, hospitality, or receptionist experience is a plus, but not required.

Responsibilities

• Greet patients warmly and create a welcoming, positive first impression.
• Check patients in and out for appointments and assist with scheduling.
• Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
• Assist with routine administrative tasks and maintain an organized, professional front desk.
• Communicate effectively with patients and team members to help ensure smooth daily operations.
• Handle patient information with professionalism, discretion, and confidentiality.

Skills

Communication

Customer service

Friendly demeanor

Basic computer skills

Attention to detail

Education

High school diploma or GED

Job description

Complete Mind Care in King of Prussia, PA is seeking a friendly Front Office Specialist to join our growing behavioral health practice. You will greet patients, check them in, answer calls, and help schedule appointments in a fast-paced environment.

The ideal candidate has a high school diploma, strong communication and organizational skills, and a positive, dependable attitude. On-site, full-time schedule from 7:00 AM to 3:30 PM; prior reception or customer service experience is a plus.