Front Desk Coordinator I - Patient Experience & Admin

Smile-Doctors; Suffolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Insurance (medical, dental, vision, &/

Short & long-term disability

401(k) plan

Paid time off

Braces discounts

Job summary

Smile Doctors in Suffolk, VA seeks a Front Desk Coordinator I to greet patients, handle check-ins, verify insurance, and coordinate appointments. You’ll be the first contact, providing information and routing inquiries to the appropriate team members.

The role supports internal marketing initiatives, processes payments, and updates patient records while maintaining a welcoming, people-first culture. Prior admin experience is preferred, bilingual skills are a plus.

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• One (1) year of administrative experience preferred.

Responsibilities

• Greet and receive customers, determine nature of visit and notify appropriate team member(s).
• Answer, screen, and route incoming calls and take messages as needed.
• Check-in and collect general information from patients on their first visit; verify insurance information.
• Schedule appointments for returning patients and manage calendar adjustments as needed.
• Print and deliver appointment reminders and school/work excuses; coordinate payments and account resolutions.

Skills

Verbal communication

Written communication

Active listening

Education

High School Diploma or equivalent

Job description

Smile Doctors in Suffolk, VA seeks a Front Desk Coordinator I to greet patients, handle check-ins, verify insurance, and coordinate appointments. You’ll be the first contact, providing information and routing inquiries to the appropriate team members.

The role supports internal marketing initiatives, processes payments, and updates patient records while maintaining a welcoming, people-first culture. Prior admin experience is preferred, bilingual skills are a plus.