Front Desk Concierge - Luxury Hotel

Pyramid Burlington Management; Seattle, Bellevue (WA, WA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401K Matching

Health Insurance

Bonus Incentives

Employee Assistance

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for InterContinental Seattle Bellevue, a luxury property in downtown Bellevue. Join a team delivering authentic service to guests across a 208-room hotel with 12,000 square feet of meeting space.

As a Front Desk Agent, you will check guests in, answer questions about local attractions, and ensure accurate information while creating a welcoming first impression.

Responsibilities

• Check guests in and register them, noting special requests and ensuring accuracy.
• Provide guest information about hotel amenities and local area to create an engaging first impression.
• Deliver exceptional customer service with warmth and genuine interactions to WOW guests.
• Resolve issues promptly and professionally, recovering service when things aren’t right.
• Promote and sell hotel programs and experiences to enrich guest stays.
• Collaborate with other departments to support guest needs and maintain smooth operations.

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for InterContinental Seattle Bellevue, a luxury property in downtown Bellevue. Join a team delivering authentic service to guests across a 208-room hotel with 12,000 square feet of meeting space.

As a Front Desk Agent, you will check guests in, answer questions about local attractions, and ensure accurate information while creating a welcoming first impression.