Overnight Concierge: Wanderlust Guest Experience

Pyramid Global Hospitality; Seattle (WA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

401K matching

Health Savings Account

Flexible Spending Account

Life Insurance

Disability Insurance

Employee Assistance Program

Pet Insurance

Job summary

Pyramid Global Hospitality is seeking a friendly Concierge for InterContinental Seattle Bellevue. You will be the guest’s first point of contact, offering expert knowledge of the hotel, its amenities, and the local area to create memorable experiences.

Join a premier luxury team dedicated to exceptional service, growth, and collaboration across the property. Must be able to work 2-4 shifts weekly, including overnight hours, with a professional, guest-centered approach.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Establish relationships with local area restaurants, shops and attractions.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

Customer service

Local knowledge

Computer skills

Communication

Outgoing person

Shift flexibility

Education

High school diploma

Job description

Pyramid Global Hospitality is seeking a friendly Concierge for InterContinental Seattle Bellevue. You will be the guest’s first point of contact, offering expert knowledge of the hotel, its amenities, and the local area to create memorable experiences.

Join a premier luxury team dedicated to exceptional service, growth, and collaboration across the property. Must be able to work 2-4 shifts weekly, including overnight hours, with a professional, guest-centered approach.