Front Desk Agent

Pyramid Burlington Management; Seattle, Bellevue (WA, WA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401K Matching

Health Insurance

Bonus Incentives

Employee Assistance

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for InterContinental Seattle Bellevue, a luxury property in downtown Bellevue. Join a team delivering authentic service to guests across a 208-room hotel with 12,000 square feet of meeting space.

As a Front Desk Agent, you will check guests in, answer questions about local attractions, and ensure accurate information while creating a welcoming first impression.

Responsibilities

• Check guests in and register them, noting special requests and ensuring accuracy.
• Provide guest information about hotel amenities and local area to create an engaging first impression.
• Deliver exceptional customer service with warmth and genuine interactions to WOW guests.
• Resolve issues promptly and professionally, recovering service when things aren’t right.
• Promote and sell hotel programs and experiences to enrich guest stays.
• Collaborate with other departments to support guest needs and maintain smooth operations.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue's luxury landscape.

Benefits offered to full-time associates:

Paid Time Off

• -2.15 hours for every 40 hours worked~14 days
• -7 Paid Holidays, 2 Floating Holidays
• -Medical (through United Healthcare), dental, and vision insurance - available to you on the first of the month after your start date
• -Competitive Matching 401K
• -Health Savings Account
• -Healthcare Flexible Saving Account
• -Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• -Supplemental Short-Term Disability Insurance
• -Basic Life and Accidental Dismemberment Insurance
• -Basic Long-Term Disability Insurance
• -Life Insurance buy-ups
• -Employee Assistance Program
• -Pet Insurance

Benefits offered to part-time associates:

• -Sick Time (accrue 1 hour for every 30 hours worked).

Benefits offered to all associates:

• -Competitive Salary
• -Competitive Matching 401K
• -Cash incentives programs

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary in