Overnight Auditor — Luxury Hotel, Guest Service & Reports

Benchmark Bellevue LLC; Bellevue (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Pyramid Global Hospitality, the owner of InterContinental Seattle Bellevue, is hiring for an overnight front desk/guest services role in Bellevue. This position offers the chance to deliver exceptional service, handle guest requests, and support departmental operations in a luxury hotel setting.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and a passion for making a positive guest impact.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service mindset.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging.
• Check guests in and ensure proper credit is received and information is accurate.
• Help resolve problems and WOW guests through recovery when things aren’t right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally and assist other departments as needed.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank and generate daily/weekly reports.
• Ensure Night Audit procedures are followed with attention to detail.
• Communicate all pertinent information to the manager on duty.

Skills

Customer service

Attention to detail

Communication skills

Professional demeanor

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality, the owner of InterContinental Seattle Bellevue, is hiring for an overnight front desk/guest services role in Bellevue. This position offers the chance to deliver exceptional service, handle guest requests, and support departmental operations in a luxury hotel setting.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and a passion for making a positive guest impact.