Front Desk Concierge

John Rutledge House Inn; Charleston (SC); On-site; USD 19,000 - 25,000; Part time

Job summary

John Rutledge House Inn in Charleston, SC seeks a part-time Front Desk Concierge to greet guests, handle reservations, and provide local recommendations. The role requires a warm, detail-oriented approach and the ability to multi-task in a fast-paced luxury boutique hotel environment.

Ideal candidates will have front desk or concierge experience, with a High school diploma and proficiency in Windows systems. Weekend and holiday availability is a must to ensure guest satisfaction.

Qualifications

• Front desk/concierge experience required.
• Luxury boutique hotel experience preferred.
• Flexible weekend/holiday availability required.

Responsibilities

• Answer all incoming phone calls and assist the caller or redirect.
• Book room reservations with accurate description of room type and accurate quote.
• Offer recommendations for area restaurants/attractions; secure tickets/reservations when requested.
• Perform check-in/check-out procedures with guests.
• Collaborate with bell staff and housekeeping for a seamless guest experience.

Education

High school diploma

Tools

Windows

Job description

Voted one of the Top 5 Hotels in Charleston by the readers of Travel and Leisure Magazine, the John Rutledge House Inn is seeking a part-time employee for the Front Desk Concierge position. As the first employee the guest encounters, it is the concierge's responsibility to be gracious and efficient while upholding Charming Inn's reputation for hospitality, service, and luxury.

RESPONSIBILITIES

• Answer all incoming phone calls and assist the caller with their request or redirect the call.
• Book room reservations with accurate description of room type and correct quote of rate and included amenities.
• Assist guests with recommendations for area restaurants and attractions and secure tickets and reservations when requested.
• Perform check in and check out procedure with guests.
• Collaborate with bell staff and housekeeping to provide a seamless guest experience.

REQUIREMENTS

• Ideal candidate will be outgoing and friendly with a keen eye for detail and ability to multi-task in a fast-paced environment.
• Must have flexible availability, including weekends and holidays.
• Front desk/concierge experience required – luxury boutique hotel experience preferred.
• High school diploma or equivalent required.
• Must have working knowledge of Windows computing and multi-line phone systems.
• Must be available 2-3 shifts per week

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.