Hampton Charleston Southridge - Full-Time Front Desk Guest Services Representative

Murrieta Hot Springs Resort; Charleston, Northern (WV, KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Hampton Charleston Southridge is seeking a Front Desk Guest Services Representative to warmly greet guests, check them in and out, assist with pre-registration, and ensure smooth arrivals.

You will post charges, manage front office transactions, handle cash and card payments, review reservations with special requests, and work on a team that delivers exceptional guest experiences in Charleston, West Virginia.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally, including pre-registration when needed.
• Post charges accurately and efficiently.
• Maintain front office systems and handle daily transactions.
• Manage cash handling including payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

High work ethic

Self-initiative

Team player

Job description

Hampton Charleston Southridge - Full-Time Front Desk Guest Services Representative

#26-2958

Charleston, West Virginia, United States

Location Description

1 Preferred Place, Charleston, West Virginia 25309

We're off US-119, 15 minutes from Yeager Airport and downtown Charleston. Shopping and dining are on our doorstep, and Little Creek Park, Shawnee Sports Complex, and Kanawha State Forest are within 20 minutes. Enjoy our free airport shuttle, indoor pool, and fitness center. Every stay includes free WiFi and hot breakfast.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Charleston Southridge Hampton-CSH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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