Front Desk Concierge: Guest Experience Pro

Aimbridge Hospitality; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Sheraton Minneapolis Downtown is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, ensuring every guest feels at home while coordinating reservations with precision.

Ideal candidates have a high school diploma, hospitality experience, and familiarity with hotel management software and Microsoft Office. Strong communication, problem-solving, and multitasking are essential to succeed in this role.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, personalized guest service and handle inquiries.
• Coordinate check-ins/outs and reservations with accuracy.
• Communicate clearly with guests and hotel staff.
• Resolve issues quickly to ensure smooth operations.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Sheraton Minneapolis Downtown is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, ensuring every guest feels at home while coordinating reservations with precision.

Ideal candidates have a high school diploma, hospitality experience, and familiarity with hotel management software and Microsoft Office. Strong communication, problem-solving, and multitasking are essential to succeed in this role.