Sheraton Minneapolis Downtown - Front Desk Agent

Aimbridge Hospitality; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Short-Term Disability

Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Sheraton Minneapolis Downtown is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, ensuring every guest feels at home while coordinating reservations with precision.

Ideal candidates have a high school diploma, hospitality experience, and familiarity with hotel management software and Microsoft Office. Strong communication, problem-solving, and multitasking are essential to succeed in this role.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm, personalized guest service and handle inquiries.
• Coordinate check-ins/outs and reservations with accuracy.
• Communicate clearly with guests and hotel staff.
• Resolve issues quickly to ensure smooth operations.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Upscale comfort and unparalleled convenience await you at Sheraton Minneapolis Downtown. Situated in the heart of downtown Minneapolis, our hotel provides effortless access to top attractions, dining, and entertainment options. Explore the vibrant city with ease, with popular destinations like The Minneapolis Convention Center, U.S. Bank Stadium, Target Field, and Nicollet Mall just moments away. Our modern rooms are designed to offer a soothing retreat after a busy day, featuring luxury bedding, spacious workstations, and flat-screen TVs. Savor delicious local flavors at our onsite restaurant, and during your downtime, take a refreshing dip in our indoor pool or maintain your workout routine at our 24-hour fitness center. For those hosting business or social events, our state-of-the‑art venues, equipped with modern technology and supported by our dedicated staff, ensure every event is a success. Experience exceptional service and a memorable stay at Sheraton Minneapolis Downtown.