Front Desk Concierge - Guest Experience Pro

EXCHANGE HOTELS MANAGEMENT; Enterprise (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Hyatt Place Las Vegas at Silverton Village seeks a Front Desk Agent to greet guests, process registrations, and manage check-in/check-out with courtesy and efficiency. You will maintain guest records in the property management system and provide information about local attractions and services.

Responsibilities include room-rate knowledge, handling guest inquiries, cash handling, and ensuring a professional, smooth experience across shifts. A friendly, proactive attitude is essential.

Qualifications

• Identification that establishes identity.
• Identification that establishes the right to work in the United States.
• Regular use of a computer and various software programs.

Responsibilities

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Prepare and process guest registrations, and manage check-in/check-out efficiently.
• Be knowledgeable about room rates, packages, discounts and promotions and how to apply them.
• Answer the phones promptly and handle mail and messages confidentially.
• Ensure front desk and back office areas remain clean and organized.

Job description

Hyatt Place Las Vegas at Silverton Village seeks a Front Desk Agent to greet guests, process registrations, and manage check-in/check-out with courtesy and efficiency. You will maintain guest records in the property management system and provide information about local attractions and services.

Responsibilities include room-rate knowledge, handling guest inquiries, cash handling, and ensuring a professional, smooth experience across shifts. A friendly, proactive attitude is essential.