Luxury Front Desk Agent & Guest Concierge

Kaizen Lab Inc.; Stevensville (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Employee meals during shifts

Exclusive employee discounts

Team member events

Maryland Sick and Safe Leave

Medical, dental, vision, PTO after one

Job summary

The Inn at Chesapeake Bay Beach Club seeks an exceptional Front Desk Agent to serve as the distinguished first impression and operational heartbeat of our luxury waterfront properties. This role orchestrates seamless and anticipatory service experiences, where meticulous attention to detail defines professional excellence.

As a valued member of an elite hospitality team, you will deliver refined guest experiences, manage registration, and support smooth check-in/check-out procedures, while

Qualifications

• Customer-focused hospitality experience preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask and maintain composure in a luxury setting.

Responsibilities

• Greet guests and manage check-in/check-out with efficiency and professional grace.
• Coordinate room inventory and reservations for optimal availability and placement.
• Process payments, billing, and daily transactions with accuracy.
• Provide concierge-level knowledge of property amenities and local attractions.

Skills

Guest service excellence

Professional communication

Attention to detail

Team collaboration

Job description

The Inn at Chesapeake Bay Beach Club seeks an exceptional Front Desk Agent to serve as the distinguished first impression and operational heartbeat of our luxury waterfront properties. This role orchestrates seamless and anticipatory service experiences, where meticulous attention to detail defines professional excellence.

As a valued member of an elite hospitality team, you will deliver refined guest experiences, manage registration, and support smooth check-in/check-out procedures, while