Front Desk Concierge - Guest Experience Leader

BENCHMARK; Punta Gorda (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Pyramid Global Hospitality's Sunseeker Resort Florida Gulf Coast by Curio invites an attentive Front Office Ambassador to deliver outstanding guest service, check guests in, answer questions, and promote resort amenities.

Based in Southwest Florida, this role supports Reservations, concierge, and front desk operations while maintaining safety, privacy, and brand standards in a fast-paced environment.

Qualifications

• Minimum 18 years of age.
• High School Diploma or equivalent.
• At least 1 year of guest service experience in hotel or resort.
• Experience with resort booking systems and billing processing.
• Bilingual abilities are preferred.

Responsibilities

• Welcome guests and provide professional assistance.
• Assist with room, restaurant, and activity reservations.
• Answer calls and give accurate information on services.
• Maintain property standards and guest privacy.
• Process payments and balance cash at shift end.
• Coordinate with housekeeping and other departments.

Skills

Customer service

Multitasking

Communication skills

Bilingual (Preferred)

Education

High School Diploma

Tools

Booking systems

Phone switchboard

Billing processing

Job description

Pyramid Global Hospitality's Sunseeker Resort Florida Gulf Coast by Curio invites an attentive Front Office Ambassador to deliver outstanding guest service, check guests in, answer questions, and promote resort amenities.

Based in Southwest Florida, this role supports Reservations, concierge, and front desk operations while maintaining safety, privacy, and brand standards in a fast-paced environment.