Guest Experience Concierge — 401k & Bonus Eligible

BENCHMARK; Halifax Estates (FL); On-site; USD 12,000 - 21,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent for The Shores Resort and Spa in Florida. You will be the first friendly face guests see, delivering a warm welcome and guiding them to their rooms while explaining hotel amenities and local options.

Responsibilities include assisting with check-in, luggage handling, and ensuring a personalized experience. The role requires strong communication, a positive attitude, and flexibility to work varied shifts, including weekends.

Qualifications

• Minimum 1 year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality experience is a plus; ability to work in a team.
• Excellent communication and a willingness to engage guests in a fast-paced environment.

Responsibilities

• Greet guests and provide a warm welcome as they arrive.
• Escort guests to the front desk and assist with check-in and luggage.
• Collaborate with team to deliver personalized guest experiences and WOW moments.

Skills

Customer service

Teamwork

Verbal communication

Problem solving

Hospitality experience

Driver's license

Flexibility

Weekends availability

Job description

Pyramid Global Hospitality is seeking a Guest Services Agent for The Shores Resort and Spa in Florida. You will be the first friendly face guests see, delivering a warm welcome and guiding them to their rooms while explaining hotel amenities and local options.

Responsibilities include assisting with check-in, luggage handling, and ensuring a personalized experience. The role requires strong communication, a positive attitude, and flexibility to work varied shifts, including weekends.