Strategic Hotel Leader: Guest Experience & Operations

Crowne Plaza Newark Airport; Elizabeth (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Crowne Plaza Newark Airport in Elizabeth, NJ is seeking a General Manager to provide leadership, strategic direction, and day-to-day management of a full-service hotel. You will oversee all departments to ensure exceptional guest experiences, operational excellence, and alignment with brand and ownership standards.

This role requires strong hotel operations, financial acumen, and the ability to manage multiple priorities, lead a diverse team, and drive revenue while maintaining safety and

Qualifications

• 5+ years of progressive full-service hotel management experience, with at least 3 years in a senior leadership role.
• Experience with branded hotel operations (e.g., Marriott, Hilton, Hyatt, IHG) strongly preferred.
• Experience with union environment.
• Strong proficiency with OPERA, Delphi and M3.
• Basic understanding of financial statements and accounting.

Responsibilities

• Provide leadership to all department heads and staff, fostering a culture of service, accountability, and operational excellence.
• Develop and execute strategic plans aligned with brand standards and ownership goals.
• Lead regular property, departmental, and executive meetings to ensure communication and alignment across the hotel.
• Drive continuous improvement initiatives.
• Oversee daily hotel operations, ensuring consistent delivery of high-quality service.
• Ensure front office, housekeeping, F&B outlets, banquets, and engineering run efficiently.
• Monitor guest satisfaction metrics and implement corrective action as needed.
• Ensure compliance with brand standards, safety protocols, local regulations, and quality assurance audits.
• Develop and manage the annual business plan and operating budget.
• Monitor financial performance, including ADR, RevPAR, GOP, labor costs, and other KPIs.
• Maximize revenue opportunities through yield/occupancy optimization, upselling, and market positioning strategies.
• Approve vendor contracts, capital expenditure projects, and purchasing decisions within authority.
• Work with the sales and revenue teams to develop strategies that grow market share and maximize profitability.
• Participate in major sales presentations and key account relationship management.
• Oversee marketing initiatives, brand promotions, digital reputation, and community engagement efforts.
• Ensure strong collaboration with revenue management to optimize pricing and distribution channels.
• Guest Experience & Quality Assurance: ensure exceptional guest satisfaction across all touchpoints and respond to high-level concerns.
• Health, Safety, & Risk Management: ensure safety, sanitation, and security standards and oversee emergency procedures.

Job description

Crowne Plaza Newark Airport in Elizabeth, NJ is seeking a General Manager to provide leadership, strategic direction, and day-to-day management of a full-service hotel. You will oversee all departments to ensure exceptional guest experiences, operational excellence, and alignment with brand and ownership standards.

This role requires strong hotel operations, financial acumen, and the ability to manage multiple priorities, lead a diverse team, and drive revenue while maintaining safety and