Hotel Front Desk Pro - Guest Experience & Concierge

TKO Hospitality; Newark (DE); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employer Paid Life Insurance

Employer Matched 401K

Hotel Room Discounts

Paid vacation, sick time and holidays

Job summary

SpringHill Suites by Marriott Newark Downtown in Newark, DE is seeking a Guest Service Agent to deliver exceptional hospitality. You will check guests in/out, handle reservations, process payments, and assist with concierge tasks to ensure a seamless stay.

The role requires a dynamic, service-minded personality and the ability to multitask in a busy hotel environment. Responsibilities include greeting guests, verifying payments, managing external bookings, answering calls, and maintaining safety

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include holidays and weekends.
• Standing for extended periods, walking, pushing, lifting up to 25 lbs.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guests' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages using telephones or PMS system.
• Deposit guests' valuables in safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests as needed and be a lounge host.

Skills

Customer service

Multi-tasking

Communication skills

Professional demeanor

Education

High School diploma or equivalent

Tools

PMS system

Phone system

Job description

SpringHill Suites by Marriott Newark Downtown in Newark, DE is seeking a Guest Service Agent to deliver exceptional hospitality. You will check guests in/out, handle reservations, process payments, and assist with concierge tasks to ensure a seamless stay.

The role requires a dynamic, service-minded personality and the ability to multitask in a busy hotel environment. Responsibilities include greeting guests, verifying payments, managing external bookings, answering calls, and maintaining safety