Front Desk Concierge — Guest Experience Lead

Guru Hospitality; Memphis (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Guru Hospitality in Memphis is seeking a Front Desk Clerk to assist Guest Service Agents with checking in and checking out guests, contributing to outstanding guest service and profitability. You will respond to inquiries, provide directions to local destinations, and maintain strong knowledge of hotel services, hours, events, and nearby attractions while supporting collaboration across departments.

The role emphasizes friendly, proactive service and accurate information sharing to enhance guest

Qualifications

• Passion for delivering exceptional guest experiences.
• Integrity, urgency, and discipline in daily work.
• Strong customer focus with adaptability and dependability.

Responsibilities

• Assist Guest Service Agents and Front Office leadership with checking in and checking out guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Maintain knowledge of hotel services, hours, events and local attractions.
• Collaborate with fellow team members and other departments to maintain positive relationships.
• Provide or obtain accurate information to guests.

Skills

Guest experience

Integrity

Customer focus

Job description

Guru Hospitality in Memphis is seeking a Front Desk Clerk to assist Guest Service Agents with checking in and checking out guests, contributing to outstanding guest service and profitability. You will respond to inquiries, provide directions to local destinations, and maintain strong knowledge of hotel services, hours, events, and nearby attractions while supporting collaboration across departments.

The role emphasizes friendly, proactive service and accurate information sharing to enhance guest