Front Desk Concierge - Senior Living (Part-Time)

Discovery Village The West End; Richmond (VA); Sur place; USD 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Competitive wages

Flexible scheduling

Paid time off and Holidays (part-time)

401(K) with employer match

Health, dental, vision, life and(dis)

Paid training

Opportunities for growth and advance

Employee Assistance Program

Résumé du poste

Discovery Management Group is seeking a part-time Concierge at our Richmond, VA community to be the first point of contact for residents and guests. You will manage communications, support resident services, and maintain a welcoming front-desk environment.

The role emphasizes hospitality, organization, and a professional demeanor with strong multitasking abilities. Basic computer skills and comfort with phones and email are required.

Qualifications

• High school diploma or GED preferred.
• One to three years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Responsabilités

• Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
• Take accurate, detailed messages and ensure timely communication to the appropriate recipient.
• Greet residents, families, and visitors warmly; respond to inquiries and provide directions as needed.
• Collate brochures and support marketing materials as requested.
• Prepare meal tickets for team members and family members; tally meal count sheets for Dining Services.
• Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
• Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
• Keep the front desk and entry areas clean, organized, and welcoming at all times.
• Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
• Maintain resident forms related to miscellaneous credits.
• Follow all company personnel policies, operating procedures, and confidentiality requirements.
• Perform other duties as assigned.

Connaissances

Customer service

Reception

Administrative experience

Communication skills

Multitask

Confidentiality

Basic computer skills

Formation

High school diploma or GED

Description du poste

Discovery Management Group is seeking a part-time Concierge at our Richmond, VA community to be the first point of contact for residents and guests. You will manage communications, support resident services, and maintain a welcoming front-desk environment.

The role emphasizes hospitality, organization, and a professional demeanor with strong multitasking abilities. Basic computer skills and comfort with phones and email are required.