Front Desk Concierge — Guest Experience in Paradise

Parable Hospitality; Kailua (HI); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Paid time off

Employee discounts

Job summary

King Kamehameha Kona Beach Resort Courtyard by Marriott in Hawaii is seeking a full-time Guest Service Representative to deliver exceptional front-desk service and uphold Marriott hospitality standards. The role involves processing check-ins/outs, explaining hotel amenities, and assisting guests with special requests to ensure a memorable stay.

The position requires at least one year of front office experience, proficiency with Microsoft applications, and a willingness to communicate in English;

Qualifications

• Proficient in Microsoft applications.
• One year experience front office experience preferred.
• Ability to speak Japanese a plus.
• Ability to speak multiple languages preferred.
• High school graduate desirable.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• Communicate effectively with guests and fellow team members.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Anticipate and respond to guest needs.
• Handle all aspects of guest registration, including expediting check-in/check-out, applying rate structures, issuing room keys, and informing guests about features and local attractions.

Skills

Microsoft applications

Japanese language ability

Multilingual communication

Education

High school diploma

Job description

King Kamehameha Kona Beach Resort Courtyard by Marriott in Hawaii is seeking a full-time Guest Service Representative to deliver exceptional front-desk service and uphold Marriott hospitality standards. The role involves processing check-ins/outs, explaining hotel amenities, and assisting guests with special requests to ensure a memorable stay.

The position requires at least one year of front office experience, proficiency with Microsoft applications, and a willingness to communicate in English;