Guest Experience Concierge - Resort Front Desk

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Hyatt Regency Maui Resort and Spa in Lahaina, HI seeks a friendly front desk associate to welcome guests, assist with check-in and check-out, and share information about the resort’s amenities.

This role emphasizes hospitality, multitasking, and a genuine desire to create memorable experiences for guests across dining, spa, and recreation options at the resort.

Ideal candidates communicate clearly, enjoy helping others, and are comfortable working flexible shifts to serve guests day and night.

Qualifications

• Passion for guest service and creating memorable experiences.
• Strong verbal and written communication skills.
• Willingness to work flexible hours.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Provide information on hotel services and local attractions.
• Promote on-site dining and spa offerings.
• Resolve guest requests and complaints to foster loyalty.
• Collaborate with team to anticipate guest needs.
• Handle multiple tasks efficiently with attention to detail.

Skills

Flexibility

Hospitality experience

People person

Communication skills

Multi-tasking

Job description

Hyatt Regency Maui Resort and Spa in Lahaina, HI seeks a friendly front desk associate to welcome guests, assist with check-in and check-out, and share information about the resort’s amenities.

This role emphasizes hospitality, multitasking, and a genuine desire to create memorable experiences for guests across dining, spa, and recreation options at the resort.

Ideal candidates communicate clearly, enjoy helping others, and are comfortable working flexible shifts to serve guests day and night.