Elite Guest Concierge — Travel & Reservations

Mauna Kea Beach Hotel; Waimea/Kamuela (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Mauna Kea Beach Hotel is seeking an MKR Front Office Concierge to assist guests with transportation, activities, dining reservations and other requests. You will post charges to guest accounts and provide personalized, attentive service to ensure a flawless experience.

The role requires knowledge of resort facilities and local attractions, with excellent communication and multitasking abilities to handle guest needs promptly and professionally.

Qualifications

• Must be pleasant, smiling and friendly.
• Must be able to read and write to effectively perform job functions.
• Must be able to multi-task.

Responsibilities

• Book transportation, recreational activities, restaurant reservations and other guest requests.
• Post charges to guest accounts for services or activities.
• Provide personalized service to new and returning guests to ensure a flawless experience.
• Maintain knowledge of resort facilities, restaurant, events and property.
• Respond to guest inquiries via phone, email, etc.

Skills

Customer service

Communication skills

Multitasking

Tools

Word

Excel

Job description

Mauna Kea Beach Hotel is seeking an MKR Front Office Concierge to assist guests with transportation, activities, dining reservations and other requests. You will post charges to guest accounts and provide personalized, attentive service to ensure a flawless experience.

The role requires knowledge of resort facilities and local attractions, with excellent communication and multitasking abilities to handle guest needs promptly and professionally.