Guest Service Representative, Full Time

Parable Hospitality; Kailua (HI); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Retirement plans

Paid time off

Employee discounts

Job summary

King Kamehameha Kona Beach Resort Courtyard by Marriott in Hawaii is seeking a full-time Guest Service Representative to deliver exceptional front-desk service and uphold Marriott hospitality standards. The role involves processing check-ins/outs, explaining hotel amenities, and assisting guests with special requests to ensure a memorable stay.

The position requires at least one year of front office experience, proficiency with Microsoft applications, and a willingness to communicate in English;

Qualifications

• Proficient in Microsoft applications.
• One year experience front office experience preferred.
• Ability to speak Japanese a plus.
• Ability to speak multiple languages preferred.
• High school graduate desirable.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• Communicate effectively with guests and fellow team members.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Anticipate and respond to guest needs.
• Handle all aspects of guest registration, including expediting check-in/check-out, applying rate structures, issuing room keys, and informing guests about features and local attractions.

Skills

Microsoft applications

Japanese language ability

Multilingual communication

Education

High school diploma

Job description

Applicants 18 years of age or older welcome to apply

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Guest Service Representative, Full Time
Rate of Pay: $24.91/hour

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.

Essential Functions and Responsibilities of the job include but are not limited to:

• ____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• ____ Communicate effectively with guests and fellow team members.
• ____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• ____ Anticipate and respond to guest needs.
• ____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
• ____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• ____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• ____Maintain and understand special guest programs and franchise related programs.
• ____ Find solutions quickly, and confidently address and resolve guest concerns.
• ____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
• ____ Answer phones according to service standards and within 3 rings.
• ____ Full understanding of the Front Desk system for all guest services.
• ____ Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• ____ Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time. ***

Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.

Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position and may include:

Competitive Pay

• Retirement Plans : Attractive pension and 401k programs featuring employer match options.

Medical Insurance : Choice of packages via UHA or Kaiser Medical.

• Dental Insurance : Dental coverage option provided through HDS.
• Paid Insurance : Free Life Insurance and Temporary Disability Insurance (TDI) fully covered.
• Reward & Recognition : Programs honoring performance with incentives and awards.

Commute & Out-of-Pocket Savings

• Transit Access : Direct front-door access to fare-free Hele-On Bus route.
• Free Parking : On-site hotel employee parking lot access during every shift worked.
• EV Charging : Free access to on-property electric vehicle charging docks while working.

Uniform & Apparel Care : Free on-property uniform laundering for all staff. Dry cleaning allowances for non-uniform roles.

Travel, Lodging & Paid Time Off

• Marriott Explore : Deeply discounted hotel rooms across 7,000+ global properties.
• Local Marriott Staycations : Exclusive employee rates at 40+ Hawaiʻi Marriott hotel locations.
• Friends & Family : Share Marriott lodging discounts worldwide for your inner circle.
• Vacation Ownership : Special discount options on premier portfolios via Marriott Vacations Worldwide.

Paid Time Off : Paid company holidays with generous vacation, sick leave, and a paid day off on your birthday.

Food & Lifestyle Discounts

• Daily Shift Meals : Free hot meal during every shift, curated by the Culinary ʻŌhana.
• Global Dining : 20% discount on food, beverages, and room service at properties worldwide.
• On-Property Savings : Employee discounts across on-site retail shops and spa services.
• Professional Growth : Advance your career with specialized skill-building and training platforms by Marriott Global Source (MGS).
• Internal Promotion Tracks : Clear pathways and leadership opportunities to elevate your career.

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!