Front Desk Concierge — Guest Services Pro (PTO & 401(k))

Stonebridge; Westminster (CO); On-site; USD 34,632 - 42,328; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO

401(k) matching

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a GUEST SERVICE AGENT in Westminster, Colorado to serve as the primary contact for guests and ensure exceptional service during their stay. The role involves managing check-ins and check-outs, handling cash transactions, and maintaining front desk operations.

The ideal candidate should possess a one-year college certificate or equivalent experience, and have strong customer service and communication skills. Comprehensive benefits including medical, dental, vision, and PTO are offered.

Qualifications

• One year certificate from college or technical school or equivalent experience.
• Ability to read, write, and speak English fluently.
• Ability to interpret and perform basic computer functions.

Responsibilities

• Serve as the primary contact for all guests during their stay.
• Operate front desk procedures with exceptional guest service.
• Maintain cash sheets and balance cash drawers.
• Resolve guest complaints effectively.

Skills

Customer Service Skills

Productivity Standards

Quality of Work

Initiative

Accountability

Education

One year certificate or equivalent experience

Tools

Computer and POS system functions

Job description

Stonebridge is seeking a GUEST SERVICE AGENT in Westminster, Colorado to serve as the primary contact for guests and ensure exceptional service during their stay. The role involves managing check-ins and check-outs, handling cash transactions, and maintaining front desk operations.

The ideal candidate should possess a one-year college certificate or equivalent experience, and have strong customer service and communication skills. Comprehensive benefits including medical, dental, vision, and PTO are offered.