Front Desk Concierge & Guest Experience

Texas Western Hospitality Group; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Western Hospitality Group seeks a Front Desk Agent to greet guests, register rooms, and manage check-ins/outs with meticulous accuracy. You will promote hotel services, handle payments, and coordinate transportation as needed, while maintaining a professional image and ensuring guest satisfaction.

The role requires prompt, courteous service, up-selling ability, and knowledge of hotel amenities and local events to enhance guest experiences in Tucson.

Qualifications

• Experience in front desk/hospitality environments preferred.
• Demonstrated ability to upsell and promote hotel services.
• Proven integrity handling guest records and financial transactions.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle check-ins/outs and payments per policy.
• Answer calls, take messages, and route appropriately.

Skills

Guest services

Upselling

Cash handling

Communication

Problem solving

Tools

Property Management System (PMS)

Computer/Phone/Email/Phone switchboard

Job description

Texas Western Hospitality Group seeks a Front Desk Agent to greet guests, register rooms, and manage check-ins/outs with meticulous accuracy. You will promote hotel services, handle payments, and coordinate transportation as needed, while maintaining a professional image and ensuring guest satisfaction.

The role requires prompt, courteous service, up-selling ability, and knowledge of hotel amenities and local events to enhance guest experiences in Tucson.